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FAQs

How much does shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.

How long will it take to ship my order?

Orders typically arrive within 5-20 business days. Shipping times vary based on the product and destination.

What are the sizing specs of my order?

You can access our sizing guide, which includes all of the sizing information for products here

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible

I’d like to modify my order.

Since our orders are custom produced and transmitted to our manufacturers immediately after order being placed, your order may or not be changed or cancelled. Kindly send us an email at support@pasalaya.com with email title: "NEED TO CANCEL/ CHANGE MY ORDER - [YOUR ORDER NUMBER]"

We do offer hassle free choice to opt for a return or exchange of your merchandise within 30 days of placing your order. All items must be unworn (except for trying on), unwashed and unaltered.

I’d like to cancel my order.

I'd like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns Policy for details on how to set up a return.

Report a campaign for policy violations.

As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please follow the instructions on this page